About this position 

We are currently working with a technical automation & drives distributor, who provide leading edge automation products, including machine controls, visualisation, electrical drives, linear motion, measurement & sensing, motors & gearboxes, mechanical transmission, and light & sound. Their customers are from a wide range of industry sectors, including packaging, material handling, labelling, medical/rehab, food & beverage and marine.

Job Responsibilities

• Develop in-depth technical expertise of motion control and automation products and software platforms.
• Keep up to date with relevant industrial technological developments.
• Develop application knowledge for key industry sectors and main applications.
• Gain knowledge of competitor products strengths and weaknesses.
• Attend supplier training sessions, seminars and new product launches.
• Develop knowledge of Robotics solutions (when launched).
• Customer Technical Support.
• Offer technical support to customers, via email, phone, virtually and in person.
• Obtain clear information from customers, through relevant questioning and requests for information.
• Replicate customer faults in order to reach solutions to customer issues.
• Develop test rigs and test equipment to aid fault finding.
• Liaise with colleagues and supply partners when further support is required.
• Assist with customer training, on site or customer premises.
• Assist with organising and delivering customer technical seminars.
• System Integration Partner Network.
• Support and develop system integration partner network.
• Manage referral of end user projects to system integrator partners and follow-up / support activities
• Develop and coordinate activities in order to improve knowledge of system integrator partners on all key automation products and software platforms.
• Develop Robotics integration partner network.
• Product Returns.
• Perform initial testing of returned products in order to ascertain issues.
• Return product to supplier for repair, if necessary.
• Liaise with customer and supplier for relevant actions.

Experience Required

• Strong communication skills, within a technical environment, to customers, suppliers and colleagues.
• Friendly and positive manner when working closely with customers, to understand and meet their requirements.
• Problem Solving.
• Ability to investigate challenges and problems faced, with a desired outcome of reaching a solution in a timely manner, to maximise customer experience.
• Innovation.
• Possess the mindset of developing new ways to improve effectiveness of the role. Introduce new ideas and solutions.
• Organisation.
• Plan work in a productive and efficient way. 
• Develop and maintain activity list. Drive the completion of key actions.
• Technical Competence.
• Possess high technical skills. 
• Ability to acquire and develop product knowledge.